Cancellation and Refund Policy

When it's just not meant to be.

Cancellation Policy 

 

You can cancel your automatic renewal anytime and still have access to the platform until the end of your billing cycle. Our Customer Success Team is ready to help, we would love to provide any assistance before you finalize your cancellation. Reach out to us and we promise to find a solution that will keep you happy and reach your goals.

 

Annual subscription plans will renew automatically at their expiry for a term of the same length, unless you cancel your subscription. A notice will be sent to you advising you of the pending renewal of your subscription and the effective date of the renewal.

 

Annual Subscriptions

 

First 30 Days

If you are dissatisfied at any time during your first 30 days after purchase you are entitled to a refund for your annual subscription with one month of usage deducted. We may charge you an administration fee of up to $50.00, according to your subscription level. 

 

After 30 Days

If we process an annual subscription’s cancellation after 30 days of the first day of the subscription, you will continue to receive the benefits of that subscription until the end of your billing cycle and there will not be a refund of any part of the annual subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends. 

 

Legacy Subscriptions

 

For customers who signed up before February 1st, 2021, you will continue to receive the benefits of that subscription until the end of your billing cycle and there will not be a refund of any part of the subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

 

If you cancelled your monthly plan and would like to resume your subscription, you must sign up for a new subscription under our new pricing and terms.